Our processing time is 3-5 business days
We ship via USPS. Cost and time may vary depending on location. Three Palms Collective is not responsible for any lost packages, shipping delays, or incorrect addresses.
Unfortunately, we do not offer returns or exchanges on our leashes since they are handmade.
- Return packages must be postmarked within the 14 days of delivery. Buyer is responsible for return shipping costs.
- Returns must be unworn & in new condition
The Full Amount minus shipping cost will be refunded to your original form of payment within 1-5 business days of us receiving your return.
- Items that are sent back to us in exchange need to follow the same terms as the return policy above.
- Online exchanges must be initiated and post marked within 14 days from the delivery date. Please email us prior to your exchange with what you are exchanging for.
Make sure to check out our sizing chart to ensure a perfect fit for your pup. If you ever have any questions about sizing, feel free to reach out to us via dm or email at firstname.lastname@example.org and we will be sure to respond as soon as possible!
Our brand ambassador program is currently closed.
For more info please visit our Instagram.
We offer a full money-back refund within 14 days of delivery.
QUALITY & CARE
Each order is looked over with care to ensure we only send quality products made with love.
We are committed to answer your questions quickly.